Crisis Services
Community Outreach for Psychiatric Emergencies (C.O.P.E.) is a comprehensive set of crisis services provided by Hegira Health, Inc., in response to a growing need by the Detroit Wayne Integrated Health Network (DWIHN) to centralize and mobilize adult crisis services across Wayne County.
With more than 40 years of experience in crisis services, and having maintained the only community-based 24-hour walk-in center since 1980, Hegira Health Inc. took on this challenge without hesitation.
Through planning and collaboration, COPE opened in March 2016 to change the delivery of adult crisis services in Wayne County. The system improvements provided by COPE benefit a broad scope of stakeholders, including but not limited to consumers, consumer families and other support systems, hospital emergency departments, emergency responders, and community clinics.
SERVICES
OUR CRISIS STABILIZATION UNIT (CSU)
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Pre-Admission Reviews (PAR)- screening completed to determine the level of services a person needs
- 24-Hour Psychiatric Assessment
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Medication (Urgent Administration, Assistance Filling Prescriptions, Outpatient/Follow-Up Prescription)
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Health Assessments and Nursing Services
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Social Services (Referrals, Communication with Natural Supports)
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Peer Services
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Onsite counseling
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Coordination of Care with Community Providers, Short-Term Respite
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Short-term treatment planning during crisis
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Basic Needs (Showers, Meals, Emergency Clothing)
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Transportation
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After-care follow up
Our Crisis Stabilization Unit (CSU) offers:
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Community walk-ins
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AFC Residents requiring an expedited evaluation
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Consumers
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Who require monitoring to determine the level of services
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Transferring hospitals
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Admitted to Mobile Stabilization Program
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Waiting for
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CMH admission
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Intake appointment
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Awaiting a Transitional Living Facility placement
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Our Crisis Stabilization Unit (CSU) offers:
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Community Outreach for Psychiatric Emergencies
33505 Schoolcraft Road
Livonia, MI 48150
(West of Farmington Road off of I-96 East)
24 Hours | 365 Days
(844) 296-COPE (2673)
(833) AFC-3004
Fax: (734) 793-0032
Business Office
Phone: (734) 721-0200
Fax: (734) 838-0085
24-HOUR WALK-IN CRISIS SCREENING
Hospital Pre-Admission Reviews (PAR)
COPE clinicians will complete Pre-Admission Reviews (PARs) on behalf of DWIHN at hospitals for Wayne County residents with medicaid. The purpose of the PAR is to determine medical necessity and to offer consumers the least restrictive level of treatment during a crisis and DWIHN will accept payment responsibility.
PARs are conducted face-to-face and may be completed telephonically when appropriate. A telephonic review is conducted when one or more of the following critical indicators are present:
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Serious suicide attempt
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Harm committed to someone else
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Major damage committed to property
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Severe psychosis with refusal of medication
Dispositions for treatment are to be determined in 2 hours or less from the initial request.
Staff of Emergency Departments and Adult Foster Care Homes may request a Pre-Admission Review by calling 844-296-COPE.
Mobile Crisis Stabilization
Mobile Crisis Stabilization Teams are available seven days per week to follow-up with consumers post discharge from acute crisis services. This service may continue for up to 28 days.
Prior to the consumer leaving the CSU or hospital, a stabilization appointment is offered and scheduled when services are accepted.
These services include the following:
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Assessing the Individual served needs
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Develop a plan to reduce the recurrence of crisis
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Ensure basic needs for living in the community safely are met
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Ensure both mental and medical needs are met
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Enroll in mental health and/or SUD Services
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Establish communication with the individual's mental health and physical health providers
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Continue services with the individual until a physical linkage withe a community clinic is achieved
Adult Foster Care (AFC) Psychiatric Crisis Prevention Services:
Adult Foster Care staff can contact COPE for assistance 24-hour/day by contacting the main COPE number or by calling:
*AFC line is answered by a licensed clinician prepared to provide immediate assessment of the situation and is prepared to dispatch the appropriate service.
COPE Services Available to AFC Providers and Their Residents:
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On-Site Assessment within 2-hours of request
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On-Site Follow-Up Services by a Mobile Stabilization Team to
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Reduce escalation of an impending crisis
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Reduce the likelihood of a crisis recurring
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On-Site Coaching of AFC Staff in
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Behavioral Management
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De-Escalation Techniques
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Short-Term respite at COPE's CSU for Residents
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Provides short-term structure away from the home
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24-Hour Access at the COPE CSU to
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Psychiatric Evaluations
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Medication Administration
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Police Partnerships
Hegira Health's Mobile Crisis Co-Response model was developed in late 2018 to provide community based crisis intervention for individuals who come in contact with law enforcement and have behavioral health needs.
Mobile Crisis Teams co-respond with officers 24/7, providing crisis intervention and stabilization at the person’s home or elsewhere in the community and linking them to ongoing support to address their mental health and substance abuse needs.
Mobile Crisis Co-Response Teams & Embedded Behavioral Health Clinicians
Partnering Police Departments & Start dates:
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Inkster est. February 2019
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Dearborn est. June 2021
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Garden City est. November 2021
Designated to and housed within specific police departments (PD). In this model, PD and Hegira Health management work together to interview and select staff suited for the specific department and needs of the community.
The following police departments have embedded clinicians, staffed by Hegira Health and financed through the individual municipality:
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Livonia PD – July 2021
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Canton PD – Aug. 2021
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Northville Twp., City of Northville & City of Plymouth – Dec. 2021
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Westland PD – Feb. 2022
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Romulus PD/Van Buren PD/Wayne PD
Total number of Requests for Service:
(Jan. 2019 – Jan. 2023)
Staff (Director, Office Manager, etc.)
The 24-7 service array of Community Outreach for Psychiatric Emergencies (COPE) are provided by more than 75 talented and committed staff that includes:
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Program Manager
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Administrative Supervisor
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Psychiatrists
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Licensed Clinical Supervisors
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Master's Degreed Licensed Clinicians
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Case Managers
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Certified Peer Support Specialists
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Psychiatric Registered Nurses (RN)
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Certified Nursing Assistants
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Recovery Technicians
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Communications Specialists
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Office Support Professionals
Embedded Clinicians
33505 Schoolcraft, Livonia, MI 48150
Phone: (734)-721-0200 and (844) 296-COPE (2673)
Fax: (844) 831-5550
Hours: 24/7
Insurance and Payment Information
Medicaid, Healthy Michigan, MI Health Link, or no insurance coverage.
Locations